Answered By: Main Reference Library
Last Updated: Aug 17, 2016     Views: 37

Computer Activation Error message

This error is the result of:

a. using the Cloud Library ID on more than one device instead of a personal Adobe ID; or,

b. using a combination of the Cloud Library ID and a personal Adobe ID on multiple devices

To resolve this:

  1. Uninstall the app from all the affected devices and/or computers
  2. Create, update or verify your Adobe ID. (Note:  Adobe IDs are free and easy to create.  Also, when updating or verifying your Adobe ID, you can reset your password by clicking the “Forgot password?” link at the sign-in screen.)
  3. Re-install the app
  4. Select ‘US’ for country
  5. Select ‘New Mexico’ for state
  6. Select ‘Albuquerque/Bernalillo County Library’ for library
  7. When it prompts you with the choice of using a Cloud Library ID or an Adobe ID, choose Adobe ID
  8. Enter your user id (Adobe ID – aka email address you used to sign-in to your Adobe ID account at
  9. Enter your password (aka the password you used to sign-in to your Adobe ID account at
  10. Do steps 3 – 9 for each device you wish to use the app on (limit of 6 devices per account)

Note:  Step 1 is done once or multiple times depending on how many devices you installed the app.
           Step 2 is done only once.

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