Answered By: Main Reference Library
Last Updated: Sep 15, 2016     Views: 41

Thank you for your inquiry. We understand your frustration with patrons who do not return materials on time.  However, with electronic/digital book checkouts, for the Overdrive database, items are automatically disabled from a patrons account when their due date is up and the item then becomes available for the next person on the hold list. So patrons do not "return" eBooks, the eBooks automatically return themselves. If you are on the hold list, you will be notified by email that your item is now available for checkout. With the Ebrary database, items are available to read in your browser without having to download the item, so there is no hold list for this database. You just open the item and read it.

If you are having difficulty with your holds on the 3M Cloud database, then on the help page there is contact information for 3M Cloud tech support. The link is here http://abqlibrary.org/3mcloudlibrary-support. You can find tech support for all of the digital media databases by visiting abqlibrary.org. Click on Databases, click on About & Help!. You will see each link for the databases on the left side of the page, just click the green button for the database that you require help with. Once you open the page you will see the support contact information on the top right side of the webpage.

Concerning the return of other library items, patrons are notified when their materials are about to be due so that they will return their item(s) on time.  They are also notified when their materials are overdue.  They are further notified when those materials are billed to their account from being overdue.  

Some other options that might be available to you are to checkout the item in another format.  For example, if you feel you are waiting too long for an eBook item, you can check the catalog to see if that item is available as a printed book or as an audioBook or an eAudiobook.  If you only want the item in eBook format, then you might also want to check other sources that offer eBooks.  For example, at the bottom of the library's Digital Media Help page, there are links to other reputable sources that also loan out eBooks.  The link to that page is here http://abqlibrary.org/digitalmedia or you can reach it by visiting abqlibrary.org, click on Downloads (top green bar), click on About & Help!, scroll to the bottom of the page.

If the title you're looking for is a physical book and the only copy that the library has in it's collection and it has been billed and is unavailable for checkout, you may want to request the item through the library's Interlibrary Loan program.  We can request the item for you from other libraries throughout the US.  This only applies, however, if we do not have a copy available in some format at our library for your use.

Hopefully this reply has provided you with some options for the future. Please don't hesitate to contact a staff member at any one of the eighteen library branch locations to assist you in securing the titles you're looking for.  Thank you for using the library's Ask Us service. Main Library Reference The Public Library

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