Answered By: ABC Library Last Updated: Dec 15, 2015 Views: 3075
The following steps will guide you through the process of completely uninstalling OverDrive Media Console (OMC) from your Windows computer to correct installation issues. The issue can be resolved by making an edit to your computer's registry.
The registry is a set of instructions that tells Windows how to work. For this reason, the registry is very important. Please make sure that you only edit the key as described below. If the wrong key is edited, it could cause serious issues within Windows.
Delete the OverDrive folders and registry keys
- Go to C:\Program Files – or – C:\Program Files (x86)
- Locate the folder named 'OverDrive Media Console' and delete it.
- Open the Control Panel: Start Menu > Control Panel.
- Open 'Folder Options' and then select the View tab. (In Windows 7, search for Folder Options in the search box which says Search Control Panel.)
- Select Show hidden files and folders.
- Uncheck Hide protected operating system files.
- In the warning message you receive, click Yes.
- Click OK.
- Close the Control Panel.
- Windows 7 and Vista: Go to C:\Users\NAME\AppData\Roaming\
Windows XP: Go to C:\Documents and Settings\NAME\Application Data\OverDrive
- Locate the folder named OverDrive and delete it.
- Manually remove OverDrive Media Console from the installed programs list.
- Click Start then type 'regedit'. Press Enter on your keyboard.
- Press Ctrl + F on your keyboard.
- Enter 'OverDrive Media Console' into the 'Find what' field. Click Find Next.
- Delete the key highlighted by the search.
- Repeat the search and delete process until all instances of OverDrive Media Console are gone.
- Reinstall OverDrive Media Console.
How to install OverDrive Media Console for Windows.
- If the above steps did not resolve your issue, please create a new user profile with administrator rights and attempt step 7 again.
- If step 8 does not work, please follow the steps in the following Microsoft knowledge base article: http://support.microsoft.com/kb/2438651
- THANK-YOU! I had this same problem and thought I was going to have to pay another $260 to get the computer guy to come back after he was just here. Huge cash saver, thanks for your expertise!
- I had the same error but I was able to download a new copy of the Overdrive console and when I ran the Setup file it gave me an option to "Repair". This worked to reset the location of the Setup file.
I think the key is to remember not to delete that setup file.
- The steps detailed in the article sometimes do not work. It is necessary to search for OverDrive Media product codes in the registry and delete any strings found there. See the product codes listed on the Microsoft support website: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/trouble-uninstalling-and-updating-overdrive-media/4e65bae0-8141-4138-8e67-fae4cfa21afe
- None of the steps above work. The folders referenced (view folder under Control Panel and the appdata folder) do not exist in Windows 7.
- Regarding the above comment, the instructions here have been updated to indicate that once you are in Control Panel, you will need to search for Folder Options in Windows 7. The rest of the instructions should work from this point on.