Answered By: ABC Library
Last Updated: Dec 19, 2014     Views: 118

It looks like this might be a compatibility error with the version of Internet Explorer that you are using.  Try these instructions from Overdrive.

If the Upgrade button is grayed out after completing the steps [to upgrade Windows Media Player Security], please try this:

  1. Press F12 on your keyboard (or click the Gear icon in the top-right corner, and select F12 developer tools).

  2. From the Developer Tools windows, select Browser Mode: IE10 Compat View, then Internet Explorer 10 Compatibility View from the drop-down.

  3. Try upgrading from http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp again.

  4. If this does not work, go back to step 2, select Internet Explorer 9 from the drop-down, and attempt step 3 again.

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