Answered By: ABQ-BERNCO Library Last Updated: Mar 28, 2017 Views: 92
When you are logging into your account, please make sure that you are entering your library card number (with no spaces) and PIN correctly. You PIN number is four digits in length.
If you do not know what your PIN is, please click on the "Forgot your PIN" link. This will prompt you to enter your library card number again and send an email with reset instructions to the email address that we have on file.
Be sure to check your junk or spam folder if you do not see it in your inbox, and if there is still not an message, we may have an old email address on file. In that case, call us at 505-768-5141 during regular business hours or visit your local library, and we'll get it resolved!