I found an item that I paid for after I thought I lost it. Can I get a refund?

Answer

If the item is in good condition, was for at least $5.00, and was paid for within the last 60 days, we can issue a refund. Bring the item with your receipt to the nearest library.  Let the staff know that you paid for the item and would like a refund.

There are a number of steps in the refund process.  A check will be mailed to you in 10 to 12 weeks.

Payment for donated materials, missing media, collection agency fees, and damage charges are ineligible for refunds.

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  • Last Updated Jul 05, 2017
  • Views 681
  • Answered By Main Reference Library

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Comments (1)

  1. Respectfully, requesting that this be updated to align with the updated systems. I paid for a book online through my account, and did not receive an emailed receipt. When I inquired about a refund, I was told to bring in the receipt. I would think the library system would be able to verify payment on my account without a receipt or at least provide and accept an electronic receipt for refunds. Thank you.
    by L on Apr 08, 2024