Q. I found an item that I paid for after I thought I lost it. Can I get a refund?
If the item is in good condition, was for at least $5.00, and was paid for within the last 60 days, we can issue a refund. Bring the item with your receipt to the nearest library. Let the staff know that you paid for the item and would like a refund.
There are a number of steps in the refund process. A check will be mailed to you in 10 to 12 weeks.
Payment for donated materials, missing media, collection agency fees, and damage charges are ineligible for refunds.