Q. How long does it take for a requested book to arrive at the pick up location?

Answer

The normal transit time for an available item on hold is 3 to 5 business days.

Once the item is at the library you had it sent to, its status will change to 'On Holdshelf' and you will receive a pickup notification by either phone or email (depending on how you have your notification preferences set in your account) the next business day.

If after about a week the item is still showing 'In Transit', you can contact your branch or email library@cabq.gov and we can see if there is some problem with your hold. Be sure to have your library card number handy if you call, or include with the email.

  • Last Updated Jun 29, 2017
  • Views 198
  • Answered By the Public Library

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