Q. I have been waiting a long time for an eBook that I placed on hold. Are patrons forced to return them if overdue?

Answer

We understand your frustration with patrons who do not return materials on time. However, with electronic/digital services like Overdrive, items are automatically disabled from patron accounts when the due date arrives, and the item then becomes available for the next person on the hold list. So, patrons do not "return" eBooks, the eBooks automatically return themselves. For most of our services, you will be notified by email that your item is now available for checkout.

With the Ebrary database, items are available to read in your browser without having to download the item, so there is no hold list for this database. You just open the item and read it.

If you are having difficulty with your holds on the 3M Cloud database, then on the help page there is contact information for 3M Cloud tech support. On our Digital Downloads page there is a link for the databases on the left side of the page, just click the green button for the database that you require help with. Once you open the page you will see the support contact information on the top right side of the webpage.

You may be able to check out the item in another format if you feel you are waiting too long for an eBook item. Check the catalog to see if that item is available in a print or audio format, and you may also check other sources that offer eBooks. At the bottom of the library's Digital Media Help page, there are links to other reputable sources that provide access to eBooks.

  • Last Updated Jun 28, 2017
  • Views 70
  • Answered By Main Reference Library

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