I am unable to install or uninstall OverDrive Media Console from my computer.

Answer

This is an answer to questions about this error message: "the feature you are trying to use is on a network resource that is unavailable," "The path ODMediaConsoleSetup{1}.msi cannot be found," or "try to find the installation package in a folder from which you can install the product OverDrive media Console."

We recommend that you download the newest version of the OverDrive app, called Libby.

If you would like to continue with OverDrive Media Console for some reason, you may be able to work with registry files to update the software. If the wrong key is edited in your registry, you may have serious issues with Windows.

Delete the OverDrive folders and registry keys

  1. Go to C:\Program Files – or – C:\Program Files (x86)
  2. Locate the folder named 'OverDrive Media Console' and delete it.
  3. Open the Control Panel: Start Menu > Control Panel.
    • Open 'Folder Options' and then select the View tab. (In Windows 7, search for Folder Options in the search box which says Search Control Panel.)
    • Select Show hidden files and folders.
    • Uncheck Hide protected operating system files.
    • In the warning message you receive, click Yes.
    • Click OK.
    • Close the Control Panel.
  4. Windows 7 and Vista: Go to C:\Users\NAME\AppData\Roaming\
    Windows XP: Go to C:\Documents and Settings\NAME\Application Data\OverDrive
  5. Locate the folder named OverDrive and delete it.
  6. Manually remove OverDrive Media Console from the installed programs list.
    • Click Start then type 'regedit'. Press Enter on your keyboard.
    • Press Ctrl + F on your keyboard.
    • Enter 'OverDrive Media Console' into the 'Find what' field. Click Find Next.
    • Delete the key highlighted by the search.
    • Repeat the search and delete process until all instances of OverDrive Media Console are gone.
  7. Reinstall OverDrive Media Console.
    How to install OverDrive Media Console for Windows.
  8. If the above steps did not resolve your issue, please create a new user profile with administrator rights and attempt step 7 again.
  9. If step 8 does not work, please follow the steps in the following Microsoft knowledge base article: http://support.microsoft.com/kb/2438651

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  • Last Updated Jul 05, 2017
  • Views 5115
  • Answered By Main Reference Library

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Comments (5)

  1. THANK-YOU! I had this same problem and thought I was going to have to pay another $260 to get the computer guy to come back after he was just here. Huge cash saver, thanks for your expertise!
    by CFM on Oct 07, 2012
  2. I had the same error but I was able to download a new copy of the Overdrive console and when I ran the Setup file it gave me an option to "Repair". This worked to reset the location of the Setup file.

    I think the key is to remember not to delete that setup file.
    by Jessica on Jan 19, 2014
  3. The steps detailed in the article sometimes do not work. It is necessary to search for OverDrive Media product codes in the registry and delete any strings found there. See the product codes listed on the Microsoft support website: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/trouble-uninstalling-and-updating-overdrive-media/4e65bae0-8141-4138-8e67-fae4cfa21afe
    by Ian B on Apr 02, 2014
  4. None of the steps above work. The folders referenced (view folder under Control Panel and the appdata folder) do not exist in Windows 7.
    by Robert on Dec 12, 2015
  5. Regarding the above comment, the instructions here have been updated to indicate that once you are in Control Panel, you will need to search for Folder Options in Windows 7. The rest of the instructions should work from this point on.
    by Victoria Rodrigues on Dec 15, 2015