Hoopla says daily borrow limit has been reached
I tried to borrow a title on Hoopla and it gave me an error message that said the collective borrow limit set by your library has been reached and will reset at midnight. What does this mean?
Answer
Starting on July 1st, 2024, our library implemented a system-wide limit for the number of items that are allowed to be borrowed each day. This is not a limit on individual hoopla users, but a limit for the entire ABQ-BernCo Library system's hoopla users. If/when the limit is reached, you may receive the following message on our hoopla service:
The collective daily borrow limit set by your library has been reached and will reset at midnight. Please browse and add titles to favorites so you can easily access them after midnight.
If/when you receive this message on hoopla, you can favorite the item (by pressing the heart icon) and continue to browse the digital collection until the new day starts. Once the new day starts, this is when our library daily limit will also restart, and you can try to borrow the titles favorited the day before.
Please note this new setting does not affect the number of monthly borrows available to each patron on hoopla. Patrons can still borrow up to seven titles from hoopla each month on the Albuquerque-Bernalillo County Library service. If there are any questions, please contact our library staff at (505) 768-5141 or visit us at one of our library locations!
Why is this limit in place?
In short, the library's materials budget (which is the budget used to pay for all library materials including anything on the shelf in the library branches, as well as digital resources such as eBooks, databases, and resources) is not large enough to sustain hoopla usage without this cap. Unlike Libby/Overdrive, hoopla uses a purchasing model in which the library is charged for each item checked out. The advantage to this is hoopla’s model allows for multiple patrons to use a title simultaneously, so there are no holds queues. However, the recent major spike in hoopla usage has forced us to put a daily budget limit on hoopla borrows in order to effectively manage material costs so that we can continue to provide both hoopla and Libby as well as purchase all of the physical materials patrons expect to see in our libraries. Hoopla’s growth has simply not been sustainable with our current materials funding level.
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Comments (12)
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My kids love Hoopla for checking out graphic novels to read at night. The last two days they weren’t able to because the daily limit was reached. It’s a bummer.
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What is the daily limit? I haven't checked anything out for over a week or two and Hoopla gives me the message the daily limit was reached.
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You haven't reached your limit as an individual patron. Instead, the library has reached its limit for the day. How does that happen? Well, the library pays for Hoopla monthly and Hoopla takes that monthly payment and divides it up by each day in that month. When you and other patrons check out items, each check-out costs something. eBooks have one cost and audiobooks another. So, as people find just what they want, it gets deducted from that daily amount. Eventually, all of the money for the day is gone and no one can check anything else out that day. The limit resets at midnight, so you can try again the next morning.
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This is such an inconvenience. I clicked to download an ebook and I still received this error message even though it is the first of the day.
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I have been receiving this daily limit message for four or five days even earlier in the day. It really does limit access to materials.
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Similar to other comments. I get this message even it is the first download of the day. Very frustrating. Also why would you take the time to type out this FAQ and not mention the daily limit? What is the daily limit?
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I haven’t been able to borrow a single item since the limit was implemented. It has effectively made Hoopla useless for most library users. Please either re-evaluate the limit or replace the service with something more functional.
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When will this daily borrow limit change? It’s obviously not working. I got my library card last week and I haven’t been able to borrow anything.
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This daily limit thing is too restrictive. I’ve only been able to borrow one book.
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I can't borrow anything. I had my heart set on watching certain things. Is there a way to change the limit
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When will the library increase the collective daily limit on Hoopla? I try to access the website on my lunch hour to check out books and have not been able to check anything out at that time since July because of the daily collective limit. It appears there is a lot more demand for this service than the ABQ library is willing to provide to meet the needs of the community. When I consistently cannot get the material from the library it makes me wonder if I should continue to vote for bonds for the library if they are not serving the community. Please consider increasing the collective borrowing limit on Hoopla so we can at least check out an item at noon. I highly value the library and appreciate being able to ask this question.
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I’ve tried for three days in a row to borrow one book only. Every day even close to after midnight and first thing in the morning I get the same message that the limit has been reached and will reset after midnight. This is ridiculous - I doubt I will ever get a chance to listen to this book. It even shows that it is been lent out to me, But I have yet to have it open for me
