Hoopla says daily borrow limit has been reached

I tried to borrow a title on Hoopla and it gave me an error message that said the collective borrow limit set by your library has been reached and will reset at midnight. What does this mean?

Answer

Starting on July 1st, 2024, our library implemented a system-wide limit for the number of items that are allowed to be borrowed each day. This is not a limit on individual hoopla users, but a limit for the entire ABQ-BernCo Library system's hoopla users. If/when the limit is reached, you may receive the following message on our hoopla service:

The collective daily borrow limit set by your library has been reached and will reset at midnight. Please browse and add titles to favorites so you can easily access them after midnight.

If/when you receive this message on hoopla, you can favorite the item (by pressing the heart icon) and continue to browse the digital collection until the new day starts. Once the new day starts, this is when our library daily limit will also restart, and you can try to borrow the titles favorited the day before.

Please note this new setting does not affect the number of monthly borrows available to each patron on hoopla. Patrons can still borrow up to seven titles from hoopla each month on the Albuquerque-Bernalillo County Library service. If there are any questions, please contact our library staff at (505) 768-5141 or visit us at one of our library locations!

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  • Last Updated Aug 20, 2024
  • Views 499
  • Answered By Nicole

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Comments (8)

  1. My kids love Hoopla for checking out graphic novels to read at night. The last two days they weren’t able to because the daily limit was reached. It’s a bummer.
    by Terra on Jul 03, 2024
  2. What is the daily limit? I haven't checked anything out for over a week or two and Hoopla gives me the message the daily limit was reached.
    by Tricia on Jul 06, 2024
  3. You haven't reached your limit as an individual patron. Instead, the library has reached its limit for the day. How does that happen? Well, the library pays for Hoopla monthly and Hoopla takes that monthly payment and divides it up by each day in that month. When you and other patrons check out items, each check-out costs something. eBooks have one cost and audiobooks another. So, as people find just what they want, it gets deducted from that daily amount. Eventually, all of the money for the day is gone and no one can check anything else out that day. The limit resets at midnight, so you can try again the next morning.
    by MP on Jul 20, 2024
  4. This is such an inconvenience. I clicked to download an ebook and I still received this error message even though it is the first of the day.
    by Hannah on Jul 20, 2024
  5. I have been receiving this daily limit message for four or five days even earlier in the day. It really does limit access to materials.
    by Bonnie on Jul 30, 2024
  6. Similar to other comments. I get this message even it is the first download of the day. Very frustrating. Also why would you take the time to type out this FAQ and not mention the daily limit? What is the daily limit?
    by Jeremy on Aug 02, 2024
  7. I haven’t been able to borrow a single item since the limit was implemented. It has effectively made Hoopla useless for most library users. Please either re-evaluate the limit or replace the service with something more functional.
    by Jacob on Aug 21, 2024
  8. When will this daily borrow limit change? It’s obviously not working. I got my library card last week and I haven’t been able to borrow anything.
    by Lisa on Sep 04, 2024